Returns & Refunds Policy

Returns

- If you require a return, please contact us via our 'Contact Us' page or our email address at familiarfragranceltd@gmail.com and you will be given instructions on how to receive your return.

- You have 14 calendar days to return an item from the date you received it.

- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Your item must be in the original packaging. To complete your return, we require the order number.

- You will be responsible for paying for your own shipping costs for returning your item.

Refunds

- If you require a refund, please contact us via our 'Contact Us' page or our email address at familiarfragranceltd@gmail.com and you will be given instructions on how to receive your refund.

- Refunds will be given at the original purchase price (excluding initial delivery charge)

- Once we receive your item, we will inspect it and notify you that we have received your returned item.

-We will immediately notify you on the status of your refund after inspecting the item.

- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

- In rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days. Once your order has been refunded you will receive notification via email.